Money is indeed a powerful thing on earth. Its not only a form of exchange….it makes the world go round and it gives you the status. Lets face it…we are all prone to smile more towards people who have loads of money. Of course…there are exceptions.. loads of money but extreme arrogance really keeps people away. Because of money…i have been exercising my facial muscles for 4 hours a day.
Expression #1:Smiling is the number one basic. I guess its over-emphasized in the sales line. Just make sure you don’t have any lipstick or vegetable stuck on your teeth. If not…you will appear a Dumbo going around smiling. Also, it makes the customer embarrassed.
Expression #2: Surprised expression. It is considered a bonus if you can engage in a conversation with your customers. Sometimes the topic does seem a little dry but nevertheless its still good to act as if you are surprised by what they say. But be careful…don’t over do it.
Expression #3: Frowning. Right..we do have words in English language to bring about a contrast. Thats exactly the same concept. Frown when you beg to differ or when you are in query and then carry on with your opinion or your question.
Thats how i exercise my facial muscles. Of course..working in the airport allows you to come into contact with the never-ugly ang mohs and people from all over the world. Common situation occurs.
Below situations are very applicable when serving caucasians
Situation #1:
Customer with serious accent: ihhbjmmpoghfdszjhbhgcxf
Me: Sorry?
Customer with serious accent: ihhbjmmpoghfdszjhbhgcxf
Me (totally don’t understand): …………………………Ah…..yes yes yes….
Customer with serious accent: (Looks seriously puzzled)
Usually this kind of situation we will change topic right away….
Situation #2:
Customer with serious accent: Excuse me..what source is this bottle
Me: Sorry? Source?
Customer with serious accent: No….what source is this bottle
Me: Source?
Customer with serious accent: (Looking a little pissed and looking into my eyes…) What so-ize (size) is this bottle?
Me: Ahhhhh…..Size..oh its 1 litre Sir (well..it never appear to him that he can actually switch that word to ‘volume’)
Yes…thats what you get when working in the airport. Experience is what you need man…shall end here. People going into sales or service do think twice or thrice before doing it.
